The Liberty Group – Dallas Apartment Staffing
|Location:||FORT WORTH, TX|
|Base Rate:||$16.00 – $20.00 Per Hour Based on Experience|
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The Liberty Group
SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS:
The following attributes are desirable for job success: experience in managing multifamily properties, certification as a resident manager (ARM, CAM, etc.), ability to supervise staff, financially savvy and ability to manage to a budget, ability to communicate effectively, safety conscious, yourself, preference for detail work, ability to work well under pressure, multi-task, self-motivation and self-direction, ability to work with/without direct supervision and the ability to develop a team and be a team leader. Must have the ability to partner well with direct supervisor and management company support staff (HR/Accounting/IT)
SUMMARY OF FUNCTIONS:
Supervisory position with authority, responsibility, and accountability to plan, implement and monitor operations, profitability, quality service, marketing and resident relations of the property, while maintaining the owner’s investment. Utilize management skills to train, motivate & empower our associates to reach their goals and those of our property.
MAJOR DUTIES AND RESPONSIBILITIES:
Duties include, but are not limited to:
1) Schedule, supervise and direct the daily activities of all on-site staff.
a. Prioritize, assign and monitor daily activities, service requests, and make-ready
priorities, and renovation/construction projects.
b. Conduct training, coaching and disciplinary action, as needed, per standards of the management company.
c. Complete performance appraisals as scheduled.
d. Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among staff members.
e. Supervise management of inventory system in conjunction with maintenance
supplies and personnel.
2) Responsibility of fiscal budgetary compliance to approved operation budgets.
a. Complete budget preparation, and annual property inspection for same.
b. Review interim financial statements weekly, manage purchases throughout the month to budget.
c. Achieve budget goals regarding occupancy, expenses, and net operating income.
d. Review monthly financial statements and report on any variance from budget.
e. Negotiate for supplies and services with vendors and contractors to achieve best possible prices.
f. Advise supervisor of any potential expense overages before they occur.
g. Ensure all invoices are processed and/or posted on a routine basis per company standards.
h. Control petty cash fund and/or purchase card usage.
j. Be knowledgeable and adhere to all pricing, purchasing and variance guidelines set forth in the management agreement for the property.
i. Participate in owner operations/financial review conference calls and owner site visits as needed.
3) Compliance with management company personnel and operations policy and procedures and
compliance to company standards.
a. Stay abreast of current policies and guidelines, maintain policy manual as changes
are effected, review and monitor policies with employees to insure compliance.
b. Inspect property daily to ensure a quality presentation of the community.
c. Maintain resident relations, deal with complaints and problems relating to service
and lease provisions.
d. Ensure timely submission of all reports per standard.
e. Process and select new residents in accordance with the management company’s Statement of Rental Policy.
f. Maintain records and resident files in an orderly and up-to-date manner as specified by the management company.
g. Collect rent, maintain account records, and make daily bank deposits per standard.
h. Prepare timely legal action for eviction when necessary.
i. Report any property emergencies to immediate supervisor (example, fire, hurricane) Be prepared to manage the emergency according to company procedure. Report timely and accurately to the property insurance provider.
4) Provide effective marketing and communications, including advising management of
pertinent issues as related to the community, market, or other respective issues.
a. Prepare advertising and marketing plan for the community.
b. Show and lease apartments, handle telephone inquiries.
c. Conduct periodic market surveys.
d. Collaborate with Regional Manager to assess changes in rental market through analysis of customer traffic and rental records.
5) Plan, promote and implement effective Resident Retention program.
a. Communicate with residents through monthly newsletters, monthly community
activities, regular resident recognition, follow-up on service requests (20% per week) and continual promotion of resident services.
b. Organize and direct the Lease Renewal program by contacting resident at least 30 days in advance to schedule appointment for home visit, review of options and signature on renewal lease..
c. Perform effective annual apartment inspections of each unit, including Home Visits with each renewal lease.
Property Manager ORGANIZATIONAL RELATIONSHIPS:
Property Manager generally reports directly to the Regional Manager. Trains and supervises on-site personnel. Works with other site managers, other management company employees, outside vendors and service providers.
Property Manager OTHER REQUIREMENTS:
Property Manager must be on call “24 hours” for resident emergencies or other property related urgent matters. This is not a 40 hour per week job.
Property Manager Experience: Presently or previously employed with a property management company as a Property Manager receiving satisfactory performance evaluations. 1 year or more experience.
Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for same.
“The Liberty Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The Liberty Group is a full-service recruiting and personnel placement firm dedicated to helping individuals build rewarding careers in the Apartment Industry.”